Privacy Policy Introduction and Scope
100cuci app ("We", "Platform") operates under the domain 100cuciapp.win and is fully committed to protecting the privacy of every user who uses our services. This Privacy Policy explains in detail how we collect, store, process, use, and protect your personal information in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia.
This policy applies to all information you provide to us when registering an account, using the gaming platform, making deposits or withdrawals, contacting our customer support team, or interacting with any part of the 100cuci app platform — whether through the website, mobile app, or other channels we operate.
We review and update this Privacy Policy from time to time to ensure it remains aligned with current legal requirements and technological developments. Whenever material changes are made, you will be notified via email or a prominently displayed notice on the platform. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.
Information We Collect from You
We collect various types of information depending on the nature of your interactions with the 100cuci app platform. This information falls into two main categories: information you provide directly and information collected automatically while you use the platform.
| Type of Information | Specific Examples | How It Is Collected |
|---|---|---|
| Personal Identity | Full name, national ID number, date of birth | Registration form, KYC |
| Contact Information | Phone number, email address, residential address | Account registration |
| Financial Information | Bank account number, bank name, transaction history | Deposit and withdrawal process |
| Verification Documents | Copies of identity card, bank statements, utility bills | Mandatory KYC process |
| Technical Data | IP address, device type, web browser, operating system | Automated system logs |
| Activity Data | Game history, login times, bets placed | Automated platform system |
We do not collect sensitive personal information such as health data, political views, religious beliefs or sexual orientation unless specifically required to comply with certain legal obligations or responsible gaming programmes you voluntarily participate in.
For users under the age of 18, 100cuci app does not intentionally collect any personal information. If we discover that a child's information has been collected without our knowledge, that data will be deleted immediately and the associated account will be closed.
How We Use Your Personal Data
100cuci app only uses your personal data for lawful, necessary, and directly relevant purposes in connection with providing our platform services to you. We will not use your data for any other purposes not stated here without obtaining your renewed consent.
Permitted purposes for data use include:
- Account Management: Create, verify and manage your user account, including secure login processes and password recovery.
- Transaction Processing: Process deposits, withdrawal of wins and all financial transactions carried out through the platform accurately and promptly.
- KYC and AML Compliance: Fulfil Know Your Customer (KYC) and anti-money laundering (AML) requirements mandated by applicable financial regulations.
- Customer Support: Handle enquiries, complaints and assistance requests you submit to our support team via live chat or email.
- Platform Security: Detect and prevent fraudulent activity, bot usage, account hacking and any other security threats against the platform and its users.
- Service Improvement: Analyse usage patterns in aggregate and anonymised form to improve platform design, introduce new features and enhance the overall user experience.
- Platform Communications: Send account-related notifications, promotional updates you have subscribed to, system announcements and other important service information.
Data Sharing and Disclosure to Third Parties
100cuci app does not sell, rent, or disclose your personal data to third parties for commercial marketing purposes. However, there are limited situations where we may need to share your information with certain parties to ensure the platform operates smoothly and remains legally compliant.
Third parties that may receive limited access to your data are as follows:
- Payment Service Providers: Financial institutions and payment processors such as FPX, DuitNow, Touch 'n Go and GrabPay that handle your deposit and withdrawal transactions. Information shared is kept to the minimum necessary solely for transaction processing purposes.
- Identity Verification Providers: Certified third-party KYC services to verify the authenticity of the identification documents you upload.
- Technology and Infrastructure Providers: Companies that provide cloud computing, hosting, and technical infrastructure services required to operate the platform securely.
- Legal Authority: Law enforcement agencies, courts, or regulatory bodies where we are legally required to do so under Malaysian law or a valid court order.
- Auditors and Professional Advisors: Accounting, legal, or consulting firms bound by strict professional confidentiality obligations within the scope of their duties.
All third parties that receive 100cuci app user data are required to sign a data protection agreement setting out the minimum security standards that must be met, along with a strict prohibition on using that data for any purpose outside the agreed scope.
Data Security and Technical Protection Measures
We continuously invest in security infrastructure to keep your personal data safe. Our approach to data security is multi-layered, encompassing both technical and organisational measures.
Key technical security measures we implement:
- Data in Transit Encryption: All communications between the platform and your device are secured by TLS 1.3 protocol with AES-256 encryption, ensuring no third party can intercept or read the data transmitted.
- Stored Data Encryption: Sensitive data such as financial details and identification numbers are stored in encrypted format within databases protected both physically and digitally.
- Multi-Layer Access Control: Only staff with a legitimate business need who have passed background checks are permitted to access user data, with every access logged and audited.
- Regular Penetration Testing: The 100cuci app platform undergoes regular security testing by independent third parties to identify and address any vulnerabilities before they can be exploited.
- 24/7 Threat Monitoring: Our anomaly detection system monitors platform activity around the clock and will send immediate alerts to the security team if any suspicious patterns are detected.
Cookies, Tracking and Related Technologies
100cuci app uses cookies and similar tracking technologies to enhance your experience on the platform, ensure smooth technical functionality, and understand how users interact with our website.
Types of cookies we use:
- Essential Cookies: These cookies are required for core platform functions such as login sessions, security and navigation. They cannot be disabled without affecting platform usability.
- Performance Cookies: Helps us understand which pages are visited most frequently and where users encounter issues, allowing us to improve the user experience based on real data.
- Functional Cookies: Remember your preferences such as language, display settings and login details to provide a more personalised experience without needing to reset them each time you visit the platform.
- Analytics Cookies: Allows us to analyse website traffic in aggregate to understand platform performance and make decisions backed by solid data.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect some platform functions and your overall user experience. For more information on managing cookies, refer to the privacy settings of your web browser.
Your Rights as a Data Subject under PDPA
Under the Malaysian Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold about you. We respect and will facilitate the exercise of each of these rights in a systematic and transparent manner.
Right of Access
You have the right to request a copy of all personal data we hold about you. We will process this request within 21 working days.
Right to Correction
If any data we hold is inaccurate or outdated, you have the right to request that we correct or update it promptly.
Right to Erasure
You may request deletion of your personal data under certain circumstances, subject to mandatory record-keeping obligations required by law.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time, without providing any justification.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service provider of your choice.
Right to Restriction of Processing
In certain situations, you may request that we restrict the processing of your data while a dispute or review is in progress.
Personal Data Retention and Deletion
100cuci app retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.
In general, our data retention policy is as follows:
- Active Account Data: Retained for the entire duration your account remains active and in use on the 100cuci app platform.
- Financial Transaction Records: Retained for a minimum of 7 years after a transaction occurs, in accordance with Malaysia's accounting and tax legal requirements.
- KYC Documents: Retained for a minimum of 5 years after the business relationship with the user ends, in line with anti-money laundering requirements.
- Support Communication Logs: Retained for 2 years after the last interaction, for service quality and dispute resolution purposes.
- Closed Account Data: Data will be deleted or anonymised within 90 days after account closure, except for records that must be retained by law.
Once the data retention period expires, we will ensure your data is securely deleted using methods that make it unrecoverable, or permanently anonymised so it can no longer be linked to any individual.
Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new technological requirements, or changes in laws and regulations applicable to 100cuci app operations.
The change notification procedure we follow:
- For minor changes that do not materially affect user rights, we will update the "Last Updated" date at the top of this document.
- For material changes that affect how we process your data, we will display a prominent notice on the platform's homepage for at least 14 days before the changes take effect.
- For changes that require your renewed consent, we will send a notice directly to the email address registered to your account and may require your active confirmation before you can continue using the platform.
We encourage you to review this Privacy Policy periodically, at least every three months, to stay informed of how we handle your personal data. A version history of the Privacy Policy is available upon request from our team should you need to refer to a previous version.
Contact Our Data Protection Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 100cuci app handles your personal data, our Data Protection team is ready to assist you.
You may contact us through the following channels:
- Data Protection Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
- Response Time: We are committed to responding to all privacy-related enquiries within 5 working days.
If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia Department of Personal Data Protection under the Ministry of Communications and Digital. Further information can be obtained through the official website of that department.